Make a purchase, and we’ll automatically enroll you to start earning Points & Perks.
*All customer accounts online at Naples Soap Company are automatically enrolled after September 21, 2022.
Earn 10 Points for every dollar you spend in store or online. Every 1,000 Points = $10.
Redeem your Points for a special Perk towards your next purchase.
ADDITONAL WAYS TO EARN POINTS
Points can be earned in increments of 10 points for every $1 spent. Each 1000 point increment equals $10 you can redeem on any future order. Apply your Points at checkout in the coupon code box at cart or checkout.
*One reward code per purchase.
EVERY $1 SPENT
REFER A FRIEND
You earned them… use them! You can redeem your points for discounts off your next purchase.
Your point balance will appear at checkout for you to choose to redeem.
100 points = $1
What are Points & Perks?
Points & Perks is a loyalty program that rewards members with points every time you shop in store or online! All members can redeem points and earn access to exclusive benefits like shipping discounts, birthday gifts and special offers. Members can also earn points for following us on social media, leaving a product review and referring friends.
Please Read: Online Points & Perks
Points & Perks for online orders officially began on September 19, 2022. Any online purchases made prior to this date will not be awarded points.
Where are my points? I checked out as a guest!
You must be logged in
or create an account
online in order to earn points on your online purchases. If you check out as a guest, you will not be rewarded any points for those orders.
What do I do if I have a question about my points or account?
How do I earn points?
It's simple. Earn 10 points for every whole dollar you spend. For example, if your product subtotal is $120.50, you will earn 1,200 points. You can also earn points for referring a friend or on your birthday! Please note, you will not earn points on taxes or shipping.
How does the Points & Perks Refer-a-Friend program work?
Love Naples Soap Company? Want to share the love AND earn points, too? Copy and paste the referral link from your Perks & Points widget account and share with friends and family!
Your friend will receive 500 points for placing an online order over $50 within 14 days of filling out the referral registration form.
Once her/his order ships, YOU will automatically receive 750 points.
Questions? Please reach out to customer service at firstname.lastname@example.org
How do I redeem my points?
Points can be redeemed by selecting an available discount from the Redeem option located in the lower left corner of your screen. From there, you can select to redeem $10, $20, or $30 off your next order depending on your balance.
Do my points expire?
No. Your points do not expire!
If I don't use my coupon code, and I cancel it or it expires, can I get my points back?
Your points will be restored to your Points & Perks accounts after your one-time unique coupon code is either canceled or expired.
I removed my loyalty rewards coupon code from my cart, but my points did not restore to my Points & Perks balance?
You can cancel the coupon code inside the Points & Perks widget (under Settings, History) or wait for the coupon code to expire in order for your points to be returned to your account balance. After cancellation or expiration, it may take up to 24 hours for your points to be fully restored. Your redemption coupon codes can be canceled in the widget by clicking "History" and selecting the desired coupon code and selecting "Cancel."
I just made a purchase, and I don't see my earned points?
Points are awarded after your order has shipped.
How do I enroll in the program, and is there a cost?
It’s free to enroll! You are automatically enrolled when you create an account on www.naplessoap.com
, and you’ll automatically be enrolled in the Points & Perks Program. You can also enroll in stores!
Are my free gifts refundable or exchangeable?
No. Unfortunately, we cannot refund or exchange free products unless your products arrive damaged.
Can I earn points for buying your products in a Naples Soap Company store?
Yes. You can earn rewards online and in stores. Points cannot be earned by purchasing Naples Soap Company products from our wholesale partners.
When do I see my point adjustments?
Points earned with each purchase are updated once your order is processed and shipped. Points earned using other program benefits may be reflected immediately in your account, with the exception of referrals. If you have additional questions about points, please contact our customer support team at email@example.com
When will I earn my birthday points?
Make sure to enter your birthday in your Perks & Points widget settings! Five (5) days before your birthday, we will add 1,000 points to your balance and send you a notification email. Birthday points are available for new accounts 30 days after you enroll in the Perks & Points Program.
How do I add my birthday to my Points & Perks profile?
Click on the Points& Perks Widget
Click on the Toggle Icon
and Select "Profile"
Enter your birthday in the date field and click "Save"
When will I receive points after making a Refer-a-Friend referral?
After your friend makes their first online purchase of $50 or more.
Can I redeem my points and use a coupon at the same time?
You can only use one coupon code, per transaction. Your Points & Perks are redeemed on your order as a coupon code, so you will need to choose just one coupon for redemption.